Returns

We stand by the quality of our products and want you to be happy with your purchase. If you’re not satisfied, we offer a 30-day return policy under the following conditions:

Eligibility for Returns & Refunds

  • Items must be returned in their original condition (unused, undamaged, and in original packaging).
  • Returns must be initiated within 30 days of delivery.
  • Proof of purchase (order number & confirmation email) is required for all returns.
  • We do not accept returns or refunds on:
    • Personalized or custom-made products
    • Items damaged due to misuse or improper handling
    • Final sale or clearance items

Return Process

  1. Request a Return: Contact our support team with your order details.
  2. Receive Instructions: We will provide a return authorization and shipping instructions.
  3. Ship the Item Back: Customers are responsible for return shipping costs unless the product arrived damaged or defective.
  4. Inspection & Approval: Once we receive and inspect the item, we will process your refund.

Refunds

  • Approved refunds will be processed within 5-7 business days to the original payment method.
  • Shipping fees are non-refundable unless the return is due to a defective or incorrect item received.
  • If the product is returned in a non-resalable condition, a partial refund or store credit may be issued instead.

Fraud Prevention & Abuse Protection

We take fraud seriously and have strict policies in place to prevent abuse:

  • Chargeback Fraud: Any fraudulent chargebacks will be disputed with full proof of delivery, order confirmation, and tracking records. Banks that receive excessive fraudulent claims may take legal action against the claimant.
  • Return Fraud: Items that do not match the original order (e.g., different products, missing parts, used/damaged items) will be denied a refund. Customers attempting fraudulent returns may be permanently banned from future purchases.
  • Excessive Returns: If a customer repeatedly returns items without valid reasons, we reserve the right to deny future refunds or purchases.
  • Lost or Stolen Returns: We are not responsible for lost return packages. We recommend using a trackable shipping method with insurance.

Defective or Incorrect Orders

If you receive a defective, damaged, or incorrect item, please contact us within 30 days of delivery with photos of the issue. We will replace the item at no additional cost.

Cancellations & Order Changes

  • Orders cannot be cancelled or modified once they have been processed.
  • Please double-check your shipping details before placing an order, as we cannot update addresses after checkout.

Need Help?

For any return or refund inquiries, contact our friendly support team. We’re happy to assist!